We aim to process and dispatch your goods within 24 hours. Please allow 2-3 working days for your order to arrive once dispatched. If you require something for next day delivery, please let us know as this can be arranged, there may be an additional charge. You will receive a tracking reference once the item has been dispatched. Please let us know as soon as you can if your order does not arrive within the stated time period. Please note Large & Fragile deliveries may take up to 7-14 working days. Overseas deliveries can vary but should be no longer than 14 working days. If your expected delivery date has passed and you are still without your delivery then please contact the customer services team immediately. We are unable to investigate any parcels after 28 working days.
Once the goods have been dispatched and are on their way to you, we are unable to take full responsibility for your purchased goods. It is the responsibility of the delivery service to deliver your order safely and on time.
For international shipping, you will automatically be charged £10 for shipping during the order process, however please note additional charges may occur. We will get in touch with you shortly after your order has been received to calculate the applicable postage costs over and above the £10. Please do feel free to email firstname.lastname@example.org with the item details and postal address in the first instance. Please note, we are unable to take responsibility for Customs Fee charges if applicable, please ensure you check if such charges apply to your Country.
Free Local Collection/Delivery.
Small items of furniture purchased over £150 can be delivered for free within a 15 mile radius. A courier would be arranged for larger items.
We want you to be happy with your item, therefore we have a no quibble returns policy. If you are not entirely satisfied with your products, you are fully entitled to a product refund up to 14 days from the despatch of goods. In the first instance, please email us at email@example.com to inform us that you will be returning the product. We do ask that the returned products must be unused, undamaged and complete with original packaging. Used or damaged items cannot be refunded or exchanged. We are unable to refund any delivery charges associated with the delivery.
Please return the item (with the invoice enclosed in the parcel so we can identify the order/customer) to the following address:
Wattle and Daub Home
18/20 Church Street
If the goods you receive are damaged or broken, we would ask that you photograph the damaged product and send to us via email at firstname.lastname@example.org within 48 hours of receipt of the goods.